Refund & Cancellation Policy

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1. Overview

This Refund & Cancellation Policy applies to payments made to Sakron Technologies Private Limited ("Sakron", "we", "us") for technology services, including but not limited to website development, app development, backend engineering and related software development services.

2. Project Advances & Milestone Payments

Work typically begins after an agreed advance or milestone payment is received. Once work has commenced on a milestone, that payment is non-refundable, as it covers time and resources already committed to your project. [Requires legal review: confirm exact refund percentages / cutoffs per milestone.]

3. Cancellation by the Client

If you wish to cancel a project before work on the current milestone has begun, any payment made for that milestone will be refunded in full. If work has already started, a pro-rated refund may be issued at Sakron's discretion, based on work completed.

4. Cancellation or Delay by Sakron

If Sakron is unable to deliver an agreed milestone, the client is entitled to a full refund of payments made for that undelivered milestone.

5. Refund Method & Timeline

Approved refunds are processed to the original payment method within 7–10 business days of approval, subject to processing times of the payment gateway and banking partners.

6. How to Request a Refund

To request a refund or cancellation, please contact us at sakrontech@gmail.com or via our Contact page, along with your payment reference and project details.

7. Contact

Questions about this policy can be sent via our Contact page.